Petco reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Petco a safe and legitimate site to use? How do customers rate Petco? Is Petco a scam, what are the most common complaints?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Jul 19, 2018

Yelp

Generally, the feedback on Petco on Yelp has been about average to slightly below average. They've been rated at approximately 3 stars by customers on Yelp. It appears that users on Yelp who have experience with Petco locally are have had some issues Petco's customer service, but generally have had a satisfactory experience with them.

You can see Petco's Yelp reviews here.

Better Business Bureau (BBB)

Petco has a mid-range to positive rating on BBB of between B- to B+. The Better Business Bureau has enough data on Petco to assign a grade to them, and they've assigned them a generally positive score. Most likely, Petco has responded in a timely fashion to the majority of customer complaints such that most customers have been satisfied and the BBB has recorded a generally positive score for the company. It is possible that some customer complaints were not resolved to the satisfaction of the customer, leading to a slightly decreased BBB rating.

You can see Petco's BBB rating and scorecard here.

Glassdoor

Petco has neutral to slightly positive feedback on Glassdoor. Out of 2,267 ratings Petco has received a 3 star rating by current and former employees. This indicates that Petco likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Petco's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Petco about average to slightly below average ratings on Trustpilot. Consumers have posted 45 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used Petco may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Petco's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Petco.

Generally, the feedback on Petco among Redditors has been negative. Most of the responses to this thread about Petco were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on Petco here.

Learn more at petco.com.

Shopping tip: (December 13, 2018): Use promo code RXSAVE20 to save 20% off at petco.com — redeem it here. You can also view more Petco promo codes.

Amazon.com is also offering discounts on select Petco items on their website.

This user rated Petco's customer service: 4.0
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Rated 4.3 - 28 reviews

About Petco

Petco is a major pet stores company operating the e-commerce site petco.com. Petco sells its products and services in the pet stores vertical, offering discounts and promo codes to its customers infrequently. Petco is very well-regarded among shoppers on Knoji, with 28 ratings and an average rating of 4.3 stars. Petco scores very highly compared to other brands in the pet stores industry, providing 17 e-commerce features to better serve its customers.

Petco's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Petco offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Petco offers free shipping on all qualifying orders. Get free delivery on your order from Petco, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that Petco may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Petco accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Petco accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
Petco accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Petco may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Petco supports a promo code box on their website. Check the Petco promo codes page for the latest coupon codes from Petco. Read full answer >>
Black Friday Ad:
Yes
Petco offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Petco offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that Petco may not offer military discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Petco may not offer senior discounts currently. Read full answer >>
Price Matching:
Yes
Petco has a price matching and price adjustment policy. Get discounted pricing from Petco if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Customer Service Features
Contact Information:
Yes
Petco offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Gift Cards:
Yes
Petco offers gift cards and discounted gift cards during special promotional events. Find gift cards for Petco. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Customer Reviews:
Maybe
It appears that Petco may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Petco may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Petco may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Petco may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Petco may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Petco may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Petco may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Petco offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features