Petco Review

Petco (petco.com) is an extremely popular pet store which competes against brands like PetSmart, Educator Collars and Express Den. Compared to its peers, Petco ranks as one of the top-performing brands in its category, with an overall ranking of #2 out of 296 total brands.

To review and rank Petco, we spent approximately 40 hours reviewing the top 296 pet stores based on 180 data points such as military discount policies, free shipping policies and customer service (see the full criteria list).

  • Free shipping: Does each store offer free shipping? Does each store offer site-wide free shipping?
  • Free returns & exchanges: Does each store offer free returns? What's their exchange policy? Does each store offer free returns & exchanges?
  • Apple Pay: Does each store accept Apple Pay? Can I use Apple Pay at each store?
  • Money-back guarantee: Does each store have a money-back guarantee? Can I get my money back if I'm not satisfied with my each store purchase?
  • Price matching: Does each store have a price matching policy? Does each store price match? Who does they price match with?
  • Official coupons page: Does each store have an official coupons page? Does each store maintain its own coupon page?
  • Sales: Does each store ever have sales or promotional events? How often does each store have sales events?
  • Student discounts: Does each store offer student discounts? Does each store give discounts to students with a valid student ID or email?
  • Military discounts: Does each store offer a military discount? each store military discount?
  • Senior discounts: Does each store offer discounts to senior citizens? Does each store have a senior discount policy?
  • Birthday discounts: Does each store offer discounts or freebies on your birthday? Does each store give birthday discounts?
  • International shipping: Does each store ship internationally? Does each store ship to countries outside the US?
  • Loyalty programs: Does each store offer a loyalty program? Does each store have a loyalty or rewards program?
  • Gift cards: Does each store offer gift cards? Does each store accept gift cards or e-gift cards?
  • Affiliate programs: Does each store have an affiliate program? Has anyone used it? each store affiliate program? Does each store work with affiliates?
  • Competitor coupons: Does each store accept competitors' coupons? Can I use competitor coupons at each store?
  • Coupon stacking: Can you stack coupons at each store? What are their coupon stacking policies? What are each store's coupon stacking policies? Are you able to stack coupons at each store?
  • Website security & privacy: Is each store a secure website? Does they respect users' privacy? Does each store have a valid privacy policy? Is their website secure?
  • PayPal: Does each store accept PayPal? Does each store take PayPal for payment?
  • Google Pay: Does each store accept Google Pay? Does each store take Google Pay as a payment option?
  • Mobile apps: Does each store offer a mobile app for iPhone, iPad, or Android? Does each store have an iPhone app or Android app? Does they have an iPad app?
  • Social media pages: Where can I find each store's Facebook, Instagram, Twitter and other social pages? List of each store's social media pages?
  • Debit & prepaid cards: Does each store accept debit cards, prepaid cards, or Visa gift cards? Does each store take debit cards? How about prepaid cards or Visa gift cards?
  • Promo codes: Does each store ever offer promo codes? Does each store's website support discount codes?
  • Customer reviews: each store reviews? What does people say on Yelp, Reddit, BBB, and Glassdoor? each store customer reviews? How is each store rated on BBB, Yelp, Glassdoor, or Reddit?
  • Affirm financing: Does each store accept Affirm financing? Does each store take Affirm as a financing option?
  • Afterpay financing: Does each store accept Afterpay financing? Does each store take Afterpay financing?
  • Bread financing: Does each store accept Bread financing? Does each store use Bread as a financing option?
  • Klarna financing: Does each store accept Klarna financing? Does each store take Klarna for financing?
  • Contact information: How does I contact each store? How to contact each store?
  • Teacher discounts: Does each store offer discounts to teachers and educators? Does each store have a teacher or educator discount policy?
  • Price point: How expensive is each store? How much does each store cost vs. competitors?
  • Black Friday ad: Where is each store's official Black Friday deals page this year? Where is each store's Black Friday Ads page?
  • Cyber Monday ad: Where is each store's Cyber Monday ad this year? Does each store have an official Cyber Monday page?
  • Ethical practices: Is each store considered an ethical brand? Does each store use ethical practices?
  • Amazon Pay: Does each store accept Amazon Pay? Can I use Amazon Pay at each store?
  • Sezzle financing: Does each store accept Sezzle financing? Does each store support Sezzle financing?
  • QuadPay financing: Does each store accept QuadPay financing? Does each store take QuadPay?
  • AARP discounts: Does each store offer discounts to AARP members? Does each store have an AARP discount policy?

Petco's strengths are:

Petco's active discount codes (view all details):

Get 20% Off
SPRING20
Get 15% Off
SAVE15
Get 10% Off
PETCO10215...
Get 10% Off
PETBIRTHDA...
Get $30 Off
SAVE30
Get $10 Off
SAVEMORE
Get Code
NEW17
Get 25% Off
TOYS25
Get Code
PETDAY
Get Code
JOY

Petco's active sales & deals:

  • Amazon is offering discounts on select Petco items today.

Compare Petco vs. top competitors (view all):

Petco FAQ

Product & Service Features

Shipping & Returns Policies

Payment Options

Pricing & Discount Policies

Customer Service Features

Financing Options

Website Features

Marketing Programs

Compare Petco with Similar Brands

Side-by-side comparisons of pricing, discounts, customer service, shipping policies, more

2019 pet store top 10 rankings

Rated 4.0 - 31 reviews
petco.com

About Petco

Petco is a large company operating the e-commerce site petco.com. Petco sells its products and services in the pet stores industry. Petco is a less active brand when it comes to discounting and offering coupons. Petco has good ratings among shoppers on Knoji, with 31 ratings and an average rating of 4.0 stars. Petco scores very well compared to other brands in the pet stores industry, providing 16 e-commerce features to better serve its customers.

Petco's Features Scorecard

Shipping & Returns Policies
Free Shipping:
Yes
Petco offers free shipping on all qualifying orders. Get free delivery on your order from Petco, program exclusions apply. See details on their free shipping policy page. Petco free shipping policies >>
Free Returns & Exchanges:
Yes
Petco offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Petco free returns & exchanges >>
International Shipping:
Maybe
Payment Options
Debit & Prepaid Cards:
Yes
Petco accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Petco debit & prepaid card support >>
PayPal:
Yes
Petco accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Petco PayPal >>
Apple Pay:
Yes
Petco accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Petco.com Apple Pay >>
Amazon Pay:
No
It appears that Petco may not accept Amazon Pay currently. Petco Amazon Pay >>
Google Pay:
Maybe
It appears that Petco may not accept Google Pay currently. Petco.com Google Pay >>
Pricing & Discount Policies
Promo Codes:
Yes
Petco supports a promo code box on their website. Check the Petco promo codes page for the latest coupon codes from Petco. Petco.com promo codes >>
Black Friday Ad:
Yes
Petco offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Petco Black Friday page >>
Military Discounts:
Maybe
It appears that Petco may not offer military discounts currently. Petco.com military discounts >>
Cyber Monday Ad:
Yes
Petco offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Petco Cyber Monday ad >>
Price Matching:
Yes
Petco has a price matching and price adjustment policy. Get discounted pricing from Petco if you find a lower price on another website. See program details on their official price matching page. Petco price matching >>
Senior Discounts:
Maybe
It appears that Petco may not offer senior discounts currently. Petco.com senior discounts >>
AARP Discounts:
No
It appears that Petco may not offer AARP discounts currently. Petco AARP discount policies >>
Customer Service Features
Contact Information:
Yes
Petco offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Petco contact information >>
Gift Cards:
Yes
Petco offers gift cards and discounted gift cards during special promotional events. Find gift cards for Petco. with their gift card program. See policies and program details on their gift cards page. Petco gift card support >>
Social Media Pages:
Maybe
It appears that Petco may not offer social media pages currently. Petco.com social media pages >>
Customer Reviews:
Maybe
It appears that Petco may not offer customer reviews currently. Petco customer reviews >>
Financing Options
Affirm Financing:
Maybe
Afterpay Financing:
Maybe
QuadPay Financing:
No
It appears that Petco may not accept QuadPay financing currently. Petco.com QuadPay financing >>
Sezzle Financing:
No
It appears that Petco may not accept Sezzle financing currently. Petco Sezzle financing >>
Klarna Financing:
Maybe
It appears that Petco may not accept Klarna financing currently. Petco Klarna financing support >>
Bread Financing:
Maybe
It appears that Petco may not accept Bread financing currently. Petco Bread financing support >>
Website Features
Mobile Apps:
Maybe
It appears that Petco may not offer mobile apps currently. Petco.com mobile apps >>
Marketing Programs
Affiliate Programs:
Yes
Petco offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Petco affiliate programs >>
View all features